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100 Practical Ways to Improve Customer Experience: Achieve End-to-End Customer Engagement in a Multi-Channel World
100 Practical Ways to Improve Customer Experience: Achieve End-to-End Customer Engagement in a Multi-Channel World
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Author Martin Newman,Malcolm McDonald
Manufacturer Kogan Page Ltd
PublicationDate 2018-08-03

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Virtually all consumer-facing businesses talk about putting the customer first, but in reality, few deliver on this as effectively as they could. 100 Practical Ways to Improve Customer Experience walks readers through a wealth of practical tips, tools, guidelines and frameworks, for implementing customer-focused marketing strategies at every step of the customer journey. By ensuring that the customer remains the key focus, companies can identify areas in need of improvement and implement relevant steps throughout the value chain.

A unique blend of strategy and best practice, 100 Practical Ways to Improve Customer Experience has a particular focus on multi-channel industries such as retail, FMCG, travel, financial services, leisure, food and beverage and automotive. These industries are all facing major disruption from trendsetting brands such as Uber, AirBnB and Amazon, and as such, now face more pressure than ever to adopt new practices and remain relevant in a continually competitive market place. Featuring case studies packed full of practical examples, this book is a unique and valuable resource for any marketing student or professional.

Author Martin Newman,Malcolm McDonald
Binding Digital
EAN 9780749482688
ISBN 0749482680
Label Kogan Page Ltd
Manufacturer Kogan Page Ltd
NumberOfPages 240
ProductGroup Book
PublicationDate 2018-08-03
Publisher Kogan Page Ltd
Studio Kogan Page Ltd
Title 100 Practical Ways to Improve Customer Experience: Achieve End-to-End Customer Engagement in a Multi-Channel World
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